Return Policy

Kshop  Return policy

RETURN POLICY

Last updated January 20, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and fill a return form on our website (Click here and select "Submit ticket"), indicating your name, email, phone number and Product purchased. We shall then verify the complaint and give you feedback. You can mail your return to the following address:

 

Kshop Head Office

Attn: Returns

36 old Aba road, off Rumuomasi,

Port Harcourt, Rivers State.

500272 

Nigeria 

 

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note    

     ●     Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 

Phone : +2349035525951

Email : [email protected]